AI chatbots for conversational banking

Chatbots help banks increase revenue, improve CSAT, capture more leads, and support their customer better

✓ 30 days trial ✓ Generative AI ✓ No credit card required

World’s leading banks and financial institution use Kommunicate

80%

Resolved customer requests without human involvement

Conversational banking at your fingertips

Let your customer help themselves using chatbots, reduce wait times and get help instantaneously; a win-win for both you and your customers.

Access balance and account information
Find the nearest bank branch
Book appointments
Report lost or stolen cards
Check statements

Engage customers via chatbots and drive revenue

Keep your customer engaged by curating services and products that are relevant to them. Generate additional revenue.

Recommend products and services
Personalize recommendations
Apply for new cards
Generate leads for your sales teams
Educate customers about new offers

Easy escalations and faster resolutions

Human + chatbot hybrid system to escalate important customer requests. A fully managed platform to handle live chat conversations.

Automatic chatbot to human handoff
Handoff to humans on request
Unified chatbot and live chat widget
Live agent dashboard to manage conversations
Access FAQs

A full-fledged platform for managing customer support for banks

Chatbot platform

Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.

Bot to human handoff

Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the user wants to talk to human agents for escalated issues.

Team dashboard

Easily manage, reply and resolve your customer conversations using the dashboard - access relevant customer and user information.

Integrate everywhere

Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.

Advanced analytics

Access actionable reports on the performance of your chatbots and human agents. See reports for top KPIs of banking customer experience.

Cross-platform integration

Easily integrate your chatbot with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.

Trusted by global customers across the world

Telcommunication

Increase in agent productivity

TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.

“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”

Ryan Tapfumanneyi

Senior Software Development manager

TelOne

Transportation and Mobility

Increase in CSAT rating

Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.

“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”

Mushra Hartley

Head of Operations

Lula

FinTech

2,000

Agent hours saved

TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.

“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”