AI chatbots for conversational banking
Chatbots help banks increase revenue, improve CSAT, capture more leads, and support their customer better
✓ 30 days trial ✓ Generative AI ✓ No credit card required
World’s leading banks and financial institution use Kommunicate
80%
Resolved customer requests without human involvement
Conversational banking at your fingertips
Let your customer help themselves using chatbots, reduce wait times and get help instantaneously; a win-win for both you and your customers.
- Access balance and account information
- Find the nearest bank branch
- Book appointments
- Report lost or stolen cards
- Check statements
Engage customers via chatbots and drive revenue
Keep your customer engaged by curating services and products that are relevant to them. Generate additional revenue.
- Recommend products and services
- Personalize recommendations
- Apply for new cards
- Generate leads for your sales teams
- Educate customers about new offers
Easy escalations and faster resolutions
Human + chatbot hybrid system to escalate important customer requests. A fully managed platform to handle live chat conversations.
- Automatic chatbot to human handoff
- Handoff to humans on request
- Unified chatbot and live chat widget
- Live agent dashboard to manage conversations
- Access FAQs
A full-fledged platform for managing customer support for banks
Chatbot platform
Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Bot to human handoff
Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the user wants to talk to human agents for escalated issues.
Team dashboard
Easily manage, reply and resolve your customer conversations using the dashboard - access relevant customer and user information.
Integrate everywhere
Make your own banking chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Advanced analytics
Access actionable reports on the performance of your chatbots and human agents. See reports for top KPIs of banking customer experience.
Cross-platform integration
Easily integrate your chatbot with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.
Trusted by global customers across the world
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
