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Telcommunication

25

%

Increase in agent productivity

TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.

“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”

Ryan Tapfumanneyi

Senior Software Development manager

TelOne

Transportation and Mobility

40

%

Increase in CSAT rating

Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.

“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”

Mushra Hartley

Head of Operations

Lula

FinTech

2,000

Agent hours saved

TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.

“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”

Srinivas Reddy

CTO and Co-Founder

TaxBuddy

Insurance

90

%

Incoming queries automated

Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.

“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”

Carlos De Lieto Vollaro

Customer Experience Manager

ConteIT

Education

90

%

Repeated question automated

California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.

We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff

Michael Casadonte

Director of Digital Transformation

California State University San Barnandino

Logistics and Delivery

87.9 sec

Average first response time

uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.

“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”