What is Chatbot Containment Rate?

The chatbot containment rate measures the percentage of interactions successfully handled by the chatbot without needing human intervention. A higher chatbot...

What is Fallback Message?

A fallback message is a predefined text response used by a chatbot whenever it fails to understand the user's input. The...

What is Chatbot APIs?

Chatbot API is a programming interface that helps to connect your chatbot to different applications, platforms, and systems. Chatbot APIs work...

What is Human Hand-off?

Human hand-off is the process of seamlessly transferring a customer from interacting with a chatbot to a live human agent. The...